An AI-powered maintenance dispatch platform that transforms everyday issue reporting into intelligent ticket routing, provider matching, and faster resolutions — all through one streamlined workflow.
- Industry
- Maintenance Dispatch Platform
- Year
- 2025
- Duration
- 4 months
- Platform
- Web Application
- Web Development
- UI/UX Design
- AI Integration
- Workflow Automation
Built with ourWeb DevelopmentMVP & Product DevelopmentAI Automation & Integrationservices
The challenge
Maintenance requests often get lost in manual workflows, leaving teams chasing updates, struggling to find the right service provider, and risking delayed resolutions.
The challenge was to streamline issue reporting, provider assignment, and resolution tracking within one intelligent system.
Our approach
Built an AI-powered classification workflow that interprets reported issues, determines categories and priorities, and initiates SLA tracking.
Designed an intelligent provider-matching system that evaluates expertise, proficiency, distance, workload, and past performance to identify suitable technicians.
Created role-specific workspaces for store teams, service providers, moderators, and administrators, enabling transparent coordination from reporting to resolution.
Integrated verification and feedback loops to help improve future routing decisions using completed maintenance records.
The result
A unified maintenance dispatch workflow that connects issue reporting, AI-assisted classification, provider assignment, and resolution tracking.
A more structured approach to maintenance operations, with role-based access, SLA visibility, provider verification, and data-informed routing.
Flucks turned a complex AI dispatch system into a clean, intuitive product, with organised project management, standout creative design, and the technical skill to make every role and workflow run smoothly.
